General Terms and Conditions

 

Terms & Conditions

Effective February 1, 2013

Payment Policy

Standard payment terms are Net 30 days following delivery (with approved credit).

Standard accepted payment methods are by check or wire transfer (ACH). Credit cards are not an accepted payment method.

Freight charges will be waived on individual orders as follows:

  •  When ordering Wound and/or Compression Management products only and the order exceeds $1,000
  • When ordering Incontinence Management products only and the order is for a full truckload

Minimum order value is $500.
Minimum order value exceptions (including drop shipments) are subject to approval and a $25 service charge.

All invoice payment adjustments must be identified by the Returned Goods Authorization (RGA) or Credit Deduction Authorization (CDA) number obtained from HARTMANN USA, Inc. Customer Service.

For unpaid invoices without dispute, HARTMANN USA, Inc. reserves the right to add any necessary collection fees to the balance due.

Returns Policy

Acceptance of returned merchandise is at the discretion of HARTMANN USA, Inc. Returned merchandise will not be accepted without a Returned Goods Authorization (RGA) number obtained from HARTMANN USA, Inc. Customer Service. There is a 25% restocking fee on all returns. Shortages must be indicated on the bill of lading and/or the proof of delivery receipt in order to receive credit. Discrepancies must be reported within 15 calendar days of receipt of merchandise.

Returns must be received within 30 calendar days of the RGA request date.
Failure to return goods within the stated policy period will result in immediate cancellation of the open RGA. Notification of the cancellation will be sent to the RGA requesting party. All returned product must be in the original packaging with full shipping unit quantities in tact (case, box, pack), undamaged, unopened and not within 9 months of product expiration. For products with no expiration date, we will not accept returns after 12 months of sale.

Additionally, all returned product must be shipped with an added outer shipping carton or outer wrapping to protect returned product packaging from carrier handling and labeling.

Damage Policy

Shipments which are not identified on the bill of lading receipt and/or the proof of delivery receipt as damaged will not be processed for return or credit. Damage must be reported within 15 calendar days of receipt of merchandise.

HCPCS Coding – Explanations & Cautions

HCPCS information listed is not a guarantee of reimbursement and is provided as a guideline only. Reimbursement decisions are the domain of the DMERCs and individual insurers.

Suppliers and providers seeking reimbursement for HCPCS coded products are obliged to ensure that the payer’s policies and coverage criteria have been applied before seeking a reimbursement.

Dealer Terms & Conditions

Effective January 1, 2013

Payment Policy

Standard payment terms are Net 30 days following delivery (with approved credit).

Standard accepted payment methods are by check or wire transfer (ACH). Credit cards are not an accepted payment method.

Freight charges will be waived on individual orders exceeding $250.00 minimum value.
Order values less than $250.00 are subject to approval and a $25.00 service charge.

All invoice payment adjustments must be identified by the Returned Goods Authorization (RGA) or Credit Deduction Authorization (CDA) number obtained from HARTMANN USA, Inc. Customer Service.

For unpaid invoices without dispute, HARTMANN USA, Inc. reserves the right to add any necessary collection fees to the balance due.

Returns Policy

Acceptance of returned merchandise is at the discretion of HARTMANN USA, Inc. Returned merchandise will not be accepted without a Returned Goods Authorization (RGA) number obtained from HARTMANN USA, Inc. Customer Service. There is a 25% restocking fee on all returns. Shortages must be indicated on the bill of lading and/or the proof of delivery receipt in order to receive credit. Discrepancies must be reported within 15 calendar days of receipt of merchandise.

Returns must be received within 30 calendar days of the RGA request date.
Failure to return goods within the stated policy period will result in immediate cancellation of the open RGA. Notification of the cancellation will be sent to the RGA requesting party. All returned product must be in the original packaging with full shipping unit quantities in tact (case, box, pack), undamaged, unopened and not within 9 months of product expiration. For products with no expiration date, we will not accept returns after 12 months of sale.

Additionally, all returned product must be shipped with an added outer shipping carton or outer wrapping to protect returned product packaging from carrier handling and labeling.

Damage Policy

Shipments which are not identified on the bill of lading receipt and/or the proof of delivery receipt as damaged will not be processed for return or credit.
Damage must be reported within 15 calendar days of receipt of merchandise.

HCPCS Coding – Explanations & Cautions

HCPCS information listed is not a guarantee of reimbursement and is provided as a guideline only. Reimbursement decisions are the domain of the DMERCs and individual insurers.

Suppliers and providers seeking reimbursement for HCPCS coded products are obliged to ensure that the payor’s policies and coverage criteria have been applied before seeking a reimbursement.