Standard payment terms are Net 30 days following delivery (with approved credit).
Standard accepted payment methods are by check or wire transfer (ACH). Credit cards are not an accepted payment method.
Freight charges will be waived on individual orders as follows:
- When ordering Wound and/or Compression Management products only and the order exceeds $1,000
- When ordering Incontinence Management products only and the order is for a full truckload
Minimum order value is $500.
Minimum order value exceptions (including drop shipments) are subject to approval and a $25 service charge.
All invoice payment adjustments must be identified by the Returned Goods Authorization (RGA) or Credit Deduction Authorization (CDA) number obtained from HARTMANN USA, Inc. Customer Service.
For unpaid invoices without dispute, HARTMANN USA, Inc. reserves the right to add any necessary collection fees to the balance due.
Returns must be received within 30 calendar days of the RGA request date.
Failure to return goods within the stated policy period will result in immediate cancellation of the open RGA. Notification of the cancellation will be sent to the RGA requesting party. All returned product must be in the original packaging with full shipping unit quantities in tact (case, box, pack), undamaged, unopened and not within 9 months of product expiration. For products with no expiration date, we will not accept returns after 12 months of sale.
Additionally, all returned product must be shipped with an added outer shipping carton or outer wrapping to protect returned product packaging from carrier handling and labeling.
HCPCS Coding – Explanations & Cautions
Suppliers and providers seeking reimbursement for HCPCS coded products are obliged to ensure that the payer’s policies and coverage criteria have been applied before seeking a reimbursement